FAQ

 

Frequently Asked Questions (FAQ)

 

 

How can I contact ExploreMega?

 

You can email us at contact@exploremega.com or info@exploremega.com and our customer support team will be happy to assist you.

 

Do you ship worldwide?

 

Yes, we ship worldwide.

 

Where do you ship from?

 

We ship from Hong Kong.

 

Can I change or cancel my order?

 

You can request changes or cancellations within 12 hours of placing your order. After this period, requests may not be accepted because orders are processed quickly.

 

What payment methods do you accept?

 

We accept all major payment methods, including credit cards, debit cards, and online payment services.

 

When will my order be processed?

 

Orders are processed Monday to Friday and usually prepared within 1–3 business days.

 

How long will it take to receive my order?

 

Delivery usually takes 10–14 business days, depending on destination and customs processing.

 

Can I return my order?

 

Yes, returns are accepted within 14 days of receiving your order. Items must be unused and in original condition. Return shipping costs are fully covered by us.

 

Will customs fees apply?

 

Customs duties or taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility.

 

What if I receive a damaged or incorrect item?

 

Please contact us immediately with your order number and photos of the item, and we will resolve the issue as quickly as possible.

 

When will I receive my refund?

 

Refunds are issued to the original payment method after approval and may take 7–10 business days depending on your bank.